Privacy Policy
Pharmaxen is committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our store.
Data Collection
We collect information you provide directly to us, such as your name, email address, and shipping details when placing an order. We also automatically collect technical data like IP addresses and browsing behavior.
Cookies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. We use strictly necessary cookies for site functionality (like your shopping cart) and analytical cookies to improve our services. You can manage your cookie settings through your browser at any time.
Use of Personal Data
Your data is used to process orders, communicate updates, and provide personalized wellness recommendations. We never use your data for purposes other than those strictly necessary for our service. Our lawful basis for processing includes the performance of a contract, legal obligations (such as tax reporting), and your explicit consent for marketing.
Sharing Information
We share your data with trusted partners only when essential, such as logistics providers for delivery (e.g. Royal Mail, Evri, DPD, etc.) or payment processors. We do not sell your personal data to third parties.
Payments
All payment transactions are processed through secure, encrypted gateways. Pharmaxen does not store your credit card details on our servers to ensure maximum security.
Data Security
We implement industry-standard security measures to protect your information both online and offline. Access to personal data is restricted to employees who need it to perform specific tasks.
Data Retention
We keep your personal information only for as long as it is needed to provide our services and as required by legal, tax and regulatory obligations in the healthcare sector.
Your Rights
You have the right to access, correct, or delete your personal data. You can also object to processing or request data portability by contacting our support team.
Contact Details
If you have any questions about our Privacy Policy, please reach out to us at hello@pharmaxen.health or via our WhatsApp support line.