Return Policy
Your health and peace of mind are our top priorities. Because we supply clinical-grade health and beauty essentials, our return policy strictly adheres to health and hygiene guidelines to ensure the safety of all our customers.
01
Request a Return
Email our support team at Hello@pharmaxen.health with your Order Number within 14 days of receiving your delivery. Please wait for official authorisation and instructions before posting any items back to us.
Important Hygiene & Safety Exclusions: To protect the health and safety of all our customers, we cannot accept returns or offer refunds on hygiene-sensitive items once they have been dispatched, unless they are faulty. This strict exclusion applies to any opened vitamins or nutritional supplements, unsealed cosmetics and skincare products, and personal grooming tools.
02
Prepare Your Item
To be eligible for a return, items must be in perfect, saleable condition. For health and safety reasons, seals must remain completely unbroken, and the product must be unopened, unused, and in its original packaging.
03
Return & Refund
Return the item using a tracked shipping service (return postage is the buyer's responsibility). Once received and thoroughly inspected by our team, approved returns will be refunded directly to your original payment method.